FREQUENTLY ASKED QUESTIONS

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Product Information
Ordering Ab Coaster® System
Payment Information
Shipping Information
Warranty and Returns Policy

Q. What is the Ab Coaster made of?
A. The frame is constructed with commercial grade steel tubing. 

Q. What are the dimensions of the Ab Coaster?
A.  51” Long x 25” Wide x 50” High

Q. What’s included with the Ab Coaster System?
A.  The Ab Coaster is just one component of the Ab Coaster System.
      You’ll also receive:    
    - The Ab Coaster Complete Workout DVD
    - The Guide to the Ab Coaster System which includes:
        • Exercise Plan
        • Fast Track Meal Plan
        • 14-Day Express Program

Q. How do I order the Ab Coaster System?
A. Ordering the Ab Coaster System is EASY!
          1. Order Online at www.AbCoaster.com: It’s safe, secure, and easy!          
          2. Order by phone: 1-800-864-4943

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Q. How does the $14.95 for 30 Day Trial Offer Work?
A. Our risk-free trial offer lets you try the Ab Coaster System in your home for 30 days with one single payment of $14.95. If you decide to keep the Ab Coaster System you will be billed 4 monthly payments of $99.95. If you decide to return the Ab Coaster System you will be refunded in full (excluding shipping upon return).

Q. When does the trial period begin?
A. The 30 day trial period begins when you receive your Ab Coaster System.

Q. How do I know it’s safe to use my credit card online?
A. All credit card information is secure. When our order form asks you to enter sensitive information (such as a credit card number) that information is protected with the best security and encryption technology in the industry.

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Q. Will I be charged any shipping fees?
A.  Standard shipping is FREE on all orders. You are responsible for shipping it back if you decide to return.

Q. How long will it take to receive my Ab Coaster System and how will it ship?
A. Your Ab Coaster System will deliver in approximately 2-3 weeks via DHL Ground. Please supply a valid e-mail address. You will receive an email from DHL with your shipping confirmation and tracking number

Q. How much does the Ab Coaster System weigh in the shipping box?
A. The Ab Coaster System weighs 69 pounds when shipped.

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Q. Do I need to assemble the Ab Coaster?
A. The Ab Coaster comes partially assembled. You will need to complete the assembly process according to the Quick Assembly Guide and/or Owner's Manual included in the box.  All tools are also included for your convenience. The unit can be fully assembled and set up in minutes.

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Q. Is my Ab Coaster System covered by a warranty?
A. Yes, every Ab Coaster System is covered by a manufacturers
60-Day Limited Warranty!

Q. Procedure for Warranty Repairs or Replacement
A. If warranty service is necessary, the original purchaser must pack the product securely and send it postage paid with a description of the defect, proof of purchase, and a check or money order for $49.99 to cover return postage and handling to the following address:  Tristar Products Inc., P.O. Box 3007, Wallingford, CT 06492

Q. How do I go about returning my Ab Coaster System?
A. If you’re not 100% satisfied, for any reason, contact an Ab Coaster System Customer Service Representative at 1-800-526-3037 for a refund of the full purchase price, less shipping and handling. Consumer responsible for return shipping cost.

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